Orders & Shipping

SHIPPING

Shipping Information

Depending on the shipping service selected, orders placed on HOD are delivered every day of the week. Shipping costs will vary depending on the service selected, as well as the origin and destination of your chosen pieces. Both Standard and Express delivery is available. All relevant delivery options available for your order and to your destination will be displayed at checkout.

Shipping Times:

PLEASE NOTE: DUE TO COVID-19, SHIPMENTS MAY BE DELAYED 3-5 BUSINESS DAYS

Express Shipping for Canada and the USA: delivery within 2-4 business days.

Standard Shipping for Canada and the USA: delivery within 5-10 business days

Standard Shipping for Rest of the world: delivery within 7-14 business days.

Please keep in mind that our shipping times should be used as a guide only and are based on time from dispatch. HOD cannot take responsibility for customs clearance delays or failed payment approval, though we will try to minimize any potential delays.

Note that orders will be delivered via Canada Post, DHL, UPS, TNT, FedEx, or other courier services.

DUTIES & TAXES

Buyers outside of Canada are responsible for any customs and import taxes that may apply. We do our best to include the cost of taxes and duties in your order. However, items being shipped to some countries may be subject to additional duties and custom fees. Furthermore, HOD is not responsible for delays due to customs. 

ORDER TRACKING

After placing an order, you will receive an email from us containing all the details of your purchase. We may also be in touch if we need further information to verify your payment. Once your order is approved, the relevant HOD partner will aim to dispatch it within 2 business days.

Depending on your location, delivery will normally take 2-7 business days from dispatch. We’ll be sure to keep you updated with tracking information and an estimated arrival date. 

If you order from multiple HOD partners, please keep in mind that your items will arrive separately. While we aim to always deliver within the specified times, we aren’t responsible for delays due to customs clearance or failed payment approval.

CANCELLATIONS

Changed your mind? Some of our Partners allow you to cancel an item before we prepare your order.

To cancel your order, simply email us at info@hausofdesign.ca

If your order has already been prepared, we can't cancel your order — but we do offer a Free Returns service. You can find more info on canceling and returning orders in our Returns & Refunds Policy.